Privacy Policy

This privacy policy sets out how Spice Route Wines uses and protects any information that
you provide when you use the Spice Route Wines website ( ) and
specifically, but not limited to, use of the “Shop Now” option.
Spice Route Wines is committed to ensuring that your privacy is protected. Should we ask
you to provide certain information in order to create an account or by which you can be
identified when using our website or online sales, then you can be assured that it will only be
used in accordance with this privacy policy.


In concluding your online wines order or registering an account, we may collect the
following information:
Name and surname, contact details and other personal information;
credit card details;
delivery address.
Should your personal information change, please inform us and provide us with updates as
soon as reasonably possible to enable us to update your personal information.

We require this information for the following reasons:
to supply you with Products ordered;
to comply with your request/s in terms of Products ordered and delivery requirements;
internal record keeping and administration purposes;
we may use the information to improve our products and services;
we may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have
provided. However, you will be given the option to cancel your subscription from any such
mailing list.

Your information will not be sold or made known to any third party except insofar as it is
required to execute your order and the delivery thereof or otherwise as required/permitted by
Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot
guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your
personal information, whilst in our possession, made by third parties who are not subject to
our control, unless such disclosure is as a result of our gross negligence.
If you disclose your personal information to a third party, such as an entity which operates a
website linked to this Website or anyone other than Spice Route Wines, Spice Route Wines
shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of
the disclosure of such information to the third party as further described in clause 6 below.

We will –
treat your personal information as strictly confidential, save where we are entitled to share it
as set out in this policy;
take appropriate technical and organisational measures to ensure that your personal
information is kept secure and is protected against unauthorised or unlawful processing,
accidental loss, destruction or damage, alteration, disclosure or access;
provide you with access to your personal information to view and/or update personal details;
promptly notify you if we become aware of any unauthorised use, disclosure or processing of
your personal information;
provide you with reasonable evidence of our compliance with our obligations under this
policy on reasonable notice and request; and
upon your request, promptly return or destroy any and all of your personal information in our
possession or control, save for that which we are legally obliged to retain.
We will not retain your personal information longer than the period for which it was
originally needed, unless we are required by law to do so, or you consent to us retaining such
information for a longer period.

You may choose to restrict the collection or use of your personal information in the following
whenever you are asked to fill in a form on the Website, look for the box that you can click to
indicate that you do not want to opt in to receiving direct marketing communications from us;
if you have previously agreed to us using your personal information for direct marketing
purposes, you may change your mind at any time by writing to or emailing us at
You may request details of personal information which we hold about you. If you would like
a copy of the information held on you please write to:
If you believe that any personal information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will promptly correct
any information found to be incorrect.

Our website may contain links to other websites of interest. However, once you have used
these links to leave our Website, you should note that we do not have any control over that
other website. Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not governed by
this privacy policy. You should exercise caution and consider the privacy statement
applicable to the website in question.
Some of the content, advertising, and functionality on our Website may be provided by third
parties that are not affiliated with us. Such third parties include:
advertising providers, which help us and our advertising customers provide advertisements
that are tailored to users’ interests and understand how users respond to those advertisements;
audience-measurement companies, which help us measure the overall usage of our Website
and compare that usage to other online services; and
social networking services (like Facebook, Twitter, LinkedIn, Instagram) that enable you to
register and log into certain of our services and to share things you find on our Website with
your social network. This is only applicable if you choose to connect with a social
networking service. Spice Route Wines may provide other registration and login methods.
These third parties may collect or receive information about your use of our Website,
including through the use of cookies, web beacons and other technologies, and this

information may be collected over time and combined with information collected on different
websites and online services. It’s important to remember that we don’t control the privacy
practices of these (or any other) third-party services. So we encourage you to read the privacy
policies of these services before connecting to them.

Spice Route Wines is based in South Africa, and, regardless of where you use or access our
Website, products, or services, your information may be transferred to and maintained on
servers located in South Africa (or elsewhere in the world). Please note that any information
we obtain about you will be stored in accordance with South African privacy laws,
regulations and standards, which may not be equivalent to the laws in your country of
residence. By using our Website, you consent to this collection, transfer, storage and
processing of information to and in South Africa.

If the Customer has any questions regarding this Privacy Policy or about our Website
information collection practices, please contact us at

We may update this privacy policy from time to time. Any changes we may make to our
privacy policy will be posted on this page and, where appropriate, notified to you in the
appropriate manner.
Questions, comments and requests regarding this privacy policy are welcomed and should be
addressed to